Optional
without Stripe, players pay at the desk
0%
youarepadel commission
Once
per club, all courts included
What a Stripe account is for
By default, every club is set to “Desk only”: your players book online and pay on site, with no Stripe involved. A Stripe account is only needed if you want them to pay online, by card. The money then goes straight to your Stripe account, not to a youarepadel account that would later pay you your share. On youarepadel's side: 0% commission on your bookings. See the full path of a payment
For this you need your own Stripe Connect account, linked to your club. If you've never used Stripe, no worries: with the documents below on hand, the form takes a few minutes. Stripe then reviews your details before activating the account.
Where the money travels
youarepadel appears nowhere on this path, and takes nothing along the way: the software is free and we charge no commission.
Before you start
To get through setup without interruption, have these on hand:
Your club's legal information (business name, registration number or equivalent, address).
A bank account number, or the details of the account you want to receive payments on.
A valid ID for the club's legal representative (ID card or passport).
Stripe asks for this information to verify your identity and let you receive funds — this is a regulatory requirement common to all payment providers, not something specific to youarepadel.
Steps to connect your account and turn on online payment
Open your club's “Settings” tab (“Manager” role in the app), then the “Taking payment” row.
2Click “Set up Stripe” in the “Stripe account” section, or “Resume setup” if you've already started. Stripe's secure form opens in a new tab: what you enter there goes straight to Stripe, and youarepadel does not store your bank details.
Enter your club's information: business identity, address, activity.
4Add your bank details to receive payouts.
5Verify your identity: Stripe may ask for an ID for the legal representative.
6Confirm: Stripe sends you back to youarepadel. If your account is already active, you land on the “Revenue” tab with the message “Stripe onboarding complete”; otherwise on “Planning”, and the account stays at “Setup to finish” until Stripe validates it.
7Choose “Online payment and desk” in the “Payment mode” section of the “Taking payment” screen, then confirm. This option can only be selected once the account shows “Account active”.
Until you make that last choice, nothing changes for your players: they keep paying at the desk. After that, their bookings are paid online, the money lands in your Stripe account, then in your bank account on Stripe's payout schedule. Your players can then book up to 7 days ahead at most: a card authorization expires after 7 days, before a later booking would be charged. You can switch back to “Desk only” at any time, from the same screen.
Understanding your account status
On the “Taking payment” screen, the “Stripe account” section shows where your account stands:
You haven't started yet. Your club works normally at the desk; “Set up Stripe” starts the setup whenever you like.
Your Stripe account exists, but Stripe hasn't yet enabled payments and payouts: the form isn't finished, Stripe is waiting for something more, or it is reviewing your details. “Resume setup” reopens Stripe's form, which asks for whatever is still missing. The status switches to “Account active” on its own as soon as Stripe validates the account.
Stripe has validated your account: you can choose “Online payment and desk”. The “Revenue” tab also shows a “Stripe Dashboard” button, to follow your payments and payouts at Stripe.
This banner appears at the top of the screen if online payment is on while your Stripe account is no longer active, for instance because Stripe is asking for a new document. Your players can no longer pay for bookings online: finish the setup with “Resume setup”, or switch back to “Desk only” in the meantime. If nothing gets unblocked, contact our support team.
Frequently asked questions
Does Stripe charge fees?
Only if you turn on online payment: at the desk, Stripe isn't involved. Stripe then takes its own fees on each payment, like any card payment provider: for a standard European card, expect around 1.5% + €0.25 per transaction. The amount depends on your account's country and the card type, and only Stripe's official pricing page is authoritative. youarepadel adds no commission on top.
Can I change my bank account later?
Yes, from your Stripe Dashboard: once the account is active, the “Stripe Dashboard” button on the “Revenue” tab signs you in.
What if Stripe doesn't validate my account?
The account stays at “Setup to finish”, and your club keeps taking payment at the desk. “Resume setup” reopens Stripe's form, which asks for what needs completing or correcting. If things don't get unblocked, contact our support team: we'll look at where your application stands with you.
Do I need to redo this setup for every court in my club?
No, the Stripe connection is done once per club, regardless of how many courts you manage. If you manage several clubs, each has its own Stripe account.
How long before I receive my first payment?
A card payment is authorized at booking, then charged a few hours before the match, at the delay you set in “Settings” → “Fill-up and card charge” (or right away if the booking comes in later). The payout to your bank account then follows Stripe's schedule, which depends on your country and shows in your Stripe Dashboard; the first payout may take longer than the next ones.